BLUM BOUQUETS

FAQ

REFUND POLICY

Flowers are unpredictable by nature which is why we have a team of dedicated support specialists ready to offer tips to make your blooms look beautiful. We stand behind our product and experience. While all sales are final, we understand that mishaps are unavoidable. Reasons that you may be eligible for compensation include (1) the wrong item was delivered, the Bouquet arrives in substandard condition, or if it was never delivered and (2) you complete a customer service request form here within 3 calendar days of the delivery date. We require a photo to be attached to the customer service request form if you received a substandard Bouquet. Credits issued for replacement bouquets cannot be transferred or redeemed for cash. Blum Bouquets does not take responsibility for orders with incorrectly entered shipping addresses. If an order is placed with an incorrect or wrong address, it is the customer’s responsibility to reach out to the resident of said address to retrieve the package.

MY BOUQUET DOESN'T LOOK LIKE THE ONE ON YOUR SITE

Our Farm Fresh Bouquets are cut to order by our farmers who grow the flowers seen in our photos. Because nature is never predictable, these Bouquets may vary in color and shade from what is seen on our website. If there are any issues with your flowers or plant, we’d like to hear from you. Send us a message and please include a photo if possible so we can best assist and monitor the incident for quality assurance.
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