BLUM BOUQUETS

REFUND POLICY

REFUND POLICY

Overview Flowers are unpredictable by nature which is why we have a team of dedicated support specialists ready to offer tips to make your blooms look beautiful. We stand behind our product and experience. While all sales are final, we understand that mishaps are unavoidable. Reasons that you may be eligible for compensation include (1) the wrong item was delivered, the Bouquet arrives in substandard condition, or if it was never delivered and (2) you complete a customer service request form here within 3 calendar days of the delivery date. We require a photo to be attached to the customer service request form if you received a substandard Bouquet. Credits issued for replacement bouquets cannot be transferred or redeemed for cash. Blum Bouquets does not take responsibility for orders with incorrectly entered shipping addresses. If an order is placed with an incorrect or wrong address, it is the customer’s responsibility to reach out to the resident of said address to retrieve the package. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}. Sale items Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at sales@blumbouquets.com for questions related to refunds and returns.
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